If you read many Ebay seller boards, many sellers feel the following way about eBay’s feedback and DSR systems.

Buyers don’t pay Ebay a cent to buy an item. Sellers spend tons of money monthly, and have very little to no control over who purchases from them and how they treat us as sellers. Most are honest buyers, but of course, a few “bad apples” abuse the current system to try and get free products and the seller is left to deal with the crazies or live with ‘bad feedback and dsrs’.

The biggest aggravation of Ebay is Feedback and DSR ratios. A real turn off is the fact that Ebay has forgotten who pays them!! We, as SELLERS, are their customers, who pay eBay money in the form of fees and subscriptions, and thus account for their revenue. Ebay, it seems, considers the buyers as their customers and sellers as middle men.

When I looked more closely at my information to see if I qualified for the top-rated seller plan in Oct, I knew I wouldn’t qualify as a powerseller, as I am not a powerseller at the moment. But in all 4 DSR catagories, you have to have no more than 2 or .50% higher than their guidelines. Here is what the page says:
Your current seller standing won’t meet the requirements for the eBay Top-rated seller program. To qualify in October, please improve your seller standing.

Here is how you qualify:
Seller standing Qualifying status Your status
PowerSeller level Bronze and above None

DSR Allowable low ratings* [By %][By count] Your ratings 12 mo.
(not to exceed both)

Item as described 0.50%or(2) 0.27% (1)
Communication 0.50%or(2) 0.00% (0)
Shipping time 0.50%or(2) 0.82% (3)
Shipping & handling charges 0.50%or(2) 0.27% (1)

Seller activity Min transactions Your transactions
(last 12 months) 12 months
No. of transactions 100 365

So I don’t qualify on the bottom part because 3 of 365 transactions said the shipping was slow. Customers aren’t willing to pay for Priority Mail services, so how does the seller have ANY control over the shipping company once the product leaves the seller. We ship within 2 business days, always.

Again, my opinion on DSRs. They suck.
I suppose I should just ignore them, just like the sellers should ignore feedback to buyers anymore. We leave feedback because the good buyers deserve it, but you can’t do anything about a bad buyer, so what’s the use? I really wish other auction sites would catch on, but I’ve tried on some others and so far NO results.

Please give us your opinion on this – good or bad.

Have an awesome day!

Ebays DSRs are unfair. I absolutely despise Ebay’s DSRs. Ebay tells the buyer that 4 stars is good service, yet 4 stars will lower your listings rank – yep, go from raised to lowered in one fell swoop! And the buyer may not even be aware that they did.

If the DSR is going to effect your listings, (higher or lower), then the seller should be able to see which buyer left what ‘stars’, to enable the seller to know what to improve upon their services or they would know what they are doing correctly. If you could see the buyer id that left the lower rating, you might at least be able to figure out what happened. Without knowing what happened or what they weren’t happy with, it’s hard to improve service. My rant for the day…