Buyer Protection cases penalize eBay sellers even if resolved happily or false in the first place
(The Whine Seller Blog)
eBay sent out a seller update out earlier today and most of it was “Yes, yes. Fine, fine.” Then I got to this part:
New seller standard: Buyer Protection cases counted along with low DSRs. You’re on the right track!
Opening a case with the eBay or PayPal Buyer Protection program is a clear indication of buyer dissatisfaction, especially when the buyer tries and is unable to resolve an issue directly with the seller. That’s why, starting in September, “item not received” and “item not as described” cases will be considered along with low DSRs to evaluate and reward seller performance.
The “You’re on the right track” bit is because I currently meet this requirement.
Um…. I’ve been selling on eBay for many years now and I have had lots of buyers start “Item not received” or “Item not as described cases”. But here’s the thing, eBay. Of all of those, only five were actually buyers whose item didn’t arrive or wasn’t as described or who had a problem at all for that matter.
All the others. Let me repeat, ALL THE OTHERS were buyer who opened the case because, as they told me, “They weren’t sure how else to email the seller to ask a question.”
So if this is going to count toward my freaking DSRs, are you going to make it clearer what the process is for? Better yet, is there going to be a way for buyer and seller to amicably close the case if it was started under newbie confusion?
Read the ENTIRE article here.