Here are 3 things I think eBay might be getting right on their new rollout of changes:
(The following are excerpts from eBay’s site/messages to sellers)
1. Update your listings in a snap
In late September, you’ll be able to edit most fields and the descriptions of up to 200 Fixed Price and Store Inventory Format listings simultaneously. Records of all sales before your edits will still be available to you for future viewing.
2. Get it resolved quicker
eBay is improving the resolution process for both item not received and item not as described disputes and moving it to eBay from PayPal. The new process will cover disputes for transactions paid through any payment method–not just PayPal. The resolution process has also been streamlined to resolve disputes faster. In addition, eBay’s and PayPal’s user agreements were updated recently for the new process.
3. Manage buyer emails easier
Spend less time answering emails and more time focusing on delivering great service. eBay is making it faster and easier for you to respond to buyer questions and manage your emails with buyers. You’ll be able to reply to buyer emails in your email or in My Messages, see the entire thread from the first communication, customize post-transaction emails, ensure emails you send aren’t duplicating emails sent by eBay and more.
4. New way to look at DSRs Underlying all these changes is a shift in the way we look at detailed seller ratings (DSRs). Our research shows that low DSRs are a more accurate measure of the quality of buyer experiences provided by sellers on eBay. That’s why we are evolving the way we measure quality, focusing more on how many low DSRs—1s and 2s—a seller receives than on a seller’s DSR averages.
(This one’s a maybe, we’ll watch and see)
Check out the complete list of changes here:
Seller update: September 2009
Until next time…
